MetOceanWorks Limited ("MetOceanWorks", "we", "our", or "us") is committed to safeguarding the privacy of our clients, partners, and visitors to our digital platforms. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us—whether through our website, email, digital tools, or professional services.
MetOceanWorks Limited is a UK-registered company with global operations. We are committed to handling personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and other applicable data protection laws.
1. Who We Are
MetOceanWorks Limited provides specialist consultancy services in meteorology and oceanography. Our registered office is located in the United Kingdom, and we serve clients across Europe, North America, Asia, and beyond.
If you have any questions regarding this policy, please contact us at:
MetOceanWorks Limited
66 High St, Lewes BN7 1XG
Email: [email protected]
2. Personal Data We Collect
We may collect and process the following categories of personal data, depending on your relationship with us:
- Contact details: Name, email address, phone number, job title, company name.
- Project data: Information relevant to consulting projects or services we provide.
- Account data: User credentials, access logs, and permissions if you use our platforms or software.
- Order and transaction data: Records of purchases, orders, and billing information where you use our data services (e.g. the MetOceanAtlas platform).
- Marketing preferences: Your preferences regarding newsletters, webinars, or events.
- Technical data: IP address, browser type, device identifiers, operating system, and usage behaviour from our website.
- Communications: Records of correspondence or interactions via email, contact forms, or support tickets.
We typically collect this data when:
- You visit or use our website or software tools.
- You fill out a contact or enquiry form.
- You communicate with us via email or phone.
- You sign up for events, newsletters, or digital tools.
- We engage with you in a professional capacity (e.g. during a project).
3. How We Use Personal Data
We use personal data to:
- Deliver consultancy services and technical outputs.
- Manage client relationships and project communication.
- Process requests, enquiries, and support issues.
- Provide access to our platforms, tools, or data services.
- Improve our website and digital tools based on user behaviour.
- Send relevant updates, newsletters, or invitations (with your consent).
- Fulfil legal, regulatory, or contractual obligations.
4. Legal Basis for Processing
We rely on the following legal bases to process your data:
- Performance of a contract: When processing is necessary to fulfil our contractual obligations to you (for example, providing platform accounts and fulfilling orders).
- Legitimate interests: To conduct and grow our business in a secure, efficient, and relevant way (for example, securing our platforms and preventing misuse).
- Consent: For certain types of marketing communications or cookie tracking.
- Legal obligation: Where necessary to comply with laws or regulatory requirements (for example, retaining financial records).
5. Sharing Your Personal Data
We only share your personal data with:
- Trusted service providers (e.g., IT hosting, payment processing, analytics, CRM systems) under strict confidentiality and data-processing agreements.
- Professional advisors such as legal, financial, or insurance partners.
- Collaborating organisations when working on joint projects, with your knowledge or where necessary to deliver the service.
- Authorities or regulators when required by law or for compliance purposes.
Where data is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement, Standard Contractual Clauses, or an adequacy decision.
MetOceanAtlas platform data. Personal data held for user accounts on the MetOceanAtlas platform (such as your account details, orders and platform logs) is hosted within the United Kingdom. Meteorological and oceanographic datasets provided through the platform do not contain personal data.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, meet our contractual and legal obligations, and resolve disputes or enforce agreements. In particular:
- Account and profile data is retained while your account is active and is deleted or anonymised when you close your account.
- Order, billing and transaction records are retained for the period required by law for financial and tax records (generally six years), after which they are deleted or anonymised.
- Other personal data is retained only as long as needed for the purpose it was collected, then securely deleted or anonymised.
Retention periods may vary depending on the nature of the data and applicable legal requirements.
7. Security of Your Data
We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse. These include:
- Secure hosting and data storage.
- Role-based access controls.
- Two-factor authentication and secure handling of credentials.
- Data encryption where appropriate.
- Regular system monitoring and audits.
8. Your Data Protection Rights
As a data subject, you have the following rights:
- Right to access your personal data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure ('right to be forgotten') under certain conditions.
- Right to restrict processing in specific scenarios.
- Right to data portability to another service provider.
- Right to object to processing based on legitimate interest or for direct marketing.
- Right to withdraw consent at any time (where processing is based on consent).
Where you hold a MetOceanAtlas account, you can update your own profile details at any time, and you can delete your account directly from the platform.
9. Making a Complaint or a Data Request
If you have a concern or complaint about how we handle your personal data, or you wish to exercise any of the rights above, please contact us and we will help. There is no charge for making a complaint or a data-protection request.
How to reach us
MetOceanWorks Limited Email: [email protected]
Please tell us what your complaint or request relates to, with enough detail for us to identify your records.
What happens next
- We will acknowledge your complaint or request promptly.
- We will look into it and respond, normally within one month. If your request is complex and we need more time, we will let you know and explain why.
- We will give you a clear answer, including what we have done and the outcome.
If you are not satisfied
If you are unhappy with our response, you have the right to complain to the UK Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Helpline: 0303 123 1113
We would appreciate the chance to resolve your concern directly before you approach the ICO.
10. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance user experience and collect anonymised usage statistics. You will be prompted to accept or manage cookies upon visiting our website.
For more details, please see our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
12. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Where changes are material, we may notify you directly.
13. Contact
For any questions, concerns, or data access requests, please contact:
MetOceanWorks Limited
66 High St, Lewes BN7 1XG
Email: [email protected]
You may also contact the UK Information Commissioner's Office (ICO) at https://ico.org.uk for further guidance.
Last updated: September 2026